RHC/Spacemaster GoldSite

When your clients are major retail chains spread across North America and you have seventeen manufacturing locations across the country communication between all parties can be difficult.

RHC/Spacemaster sells store fixtures to some of the largest retail chains in the country. They produce everything from small bolts to customized shelving units and ship to stores throughout North America. The entire process is complex and must adhere to the business rules specific to each of their many customers.

AlphaZeta applied their AZ1^TM Content Management System and created a client extranet that solved this complex problem. This solution differentiated RHC/Spacemaster from their competitors and resulted in a $13 million contract.

Challenges for the GoldSite:

Each customer has specific needs, vocabularies and business rules
Each customer has multiple account teams that need different information
Systems must communicate with current ERP manufacturing database
Information regarding shipping logistics and products must be timely and accurate
Multiple RHC/Spacemaster account teams need the ability to update information

Solutions provided by AlphaZeta:

AlphaZeta constructed an extranet that is maintained by the non-technical personnel eliminating the need to involve the IT department in the daily activity of publishing content
Navigation is customized for each customer
Reports may be easily uploaded, downloaded and shared between account teams

Overall Benefits:

New customer sites can be rolled out in within a few days
Customers are pleased with the increased service and communication provided by the extranet application
RHC/Spacemaster account teams spend less time calling and sending emails to customers to help them trouble-shoot problems
RHC/Spacemaster account team found AZ1TM so intuitive they did not need special training to use it.
RHC/Spacemaster signed a $13 million contract within 3 months of AZ1^TM Content Management System implementation.